Careers

Our client is seeking an experienced Onsite Field Services Technician II to serve as the primary onsite IT resource for their Colby, WI facility. This position is responsible for delivering hands-on technical support, managing technology assets, supporting employee onboarding and offboarding activities, coordinating local technology projects, and serving as the liaison between site users and centralized Global Technology teams.

The ideal candidate is customer-focused, self-motivated, and capable of providing responsive technical support in a manufacturing environment while coordinating effectively with internal support teams, vendors, and site leadership.

Key Responsibilities

• End-User Support & Service Delivery
• Serve as the primary onsite contact for day-to-day IT support activities.
• Troubleshoot and resolve issues involving laptops, monitors, printers, peripherals, mobile devices, business applications, connectivity, and user access.
• Assist users with password resets, account lockouts, and Multi-Factor Authentication (MFA) setup and troubleshooting.
• Create, update, manage, and track incidents and service requests through resolution.
• Coordinate with centralized Global Technology (GT) support teams when issues require advanced technical expertise.
• iPad Support & Mobile Device Management
• Maintain accurate inventory records and user assignments for iPads and mobile devices.
• Configure, deploy, recover, wipe, and reissue iPads.
• Install approved applications, accessories, and required configurations.
• Troubleshoot device hardware, software, and application-related issues.
• Support ongoing lifecycle management activities for mobile devices.
• Employee Onboarding, Transfers & Offboarding
• Coordinate technology readiness for new hires, employee transfers, and departures.
• Prepare and configure devices and technology resources.
• Recover company-owned assets from departing employees.
• Update inventory and asset management records accordingly.
• Support user account and access-related activities during employee transitions.
• Technology Asset Management
• Maintain accurate hardware inventories and asset records.
• Support hardware replacements, technology refresh programs, and office moves.
• Assist infrastructure and engineering teams with onsite deployment and support activities.
• Ensure asset tracking and lifecycle management processes are followed.
• Documentation & Site Knowledge Management
• Maintain site-specific standard operating procedures (SOPs) and technical documentation.
• Document equipment locations, configurations, support processes, and procedures.
• Support knowledge-sharing efforts between local and centralized support teams.
• Technology Projects & Site Support
• Support local technology implementations, upgrades, installations, and hardware refresh activities.
• Coordinate onsite project activities with GT teams, vendors, and site leadership.
• Assist with testing, validation, documentation, and user acceptance testing (UAT).
• Provide local operational knowledge and support throughout project execution.
• Assist with transitioning newly deployed technologies into ongoing support operations.
• Power Apps & Power Platform Support
• Maintain awareness of site-specific Microsoft Power Apps and business-owned solutions.
• Assist users with application access, navigation, testing, training, and troubleshooting.
• Coordinate escalations and enhancement requests with application owners and GT teams.
• Support user adoption and operational use of Power Apps and related Power Platform solutions.
• Collaboration & Support Coordination
• Coordinate with Global Technology teams including:
• End User Computing (EUC)
• Service Desk
• Mobility Teams
• Network Teams
• Infrastructure Teams
• Security Teams
• Manufacturing Technology
• OT/Automation Teams
• Business Application Teams
• Vendors and Site Leadership
• Support onsite execution and coordination for technology-related initiatives and operational support activities.

Qualifications & Skills

Required

• Minimum 3-5 years of experience in IT support, desktop support, or field services environments.
  • Strong troubleshooting experience supporting:
  • Windows laptops and desktop systems
  • Mobile devices and tablets
  • Printers, peripherals, and conference room technology
  • Microsoft 365 and Office applications
  • Experience with hardware deployment, replacement, asset tracking, and lifecycle management.
  • Familiarity with incident, request, change, and asset management processes.
• Experience supporting:
  • User onboarding and offboarding
  • Password management
  • MFA setup and troubleshooting
  • Access management activities
• Basic network and connectivity troubleshooting skills.
• Strong organizational, analytical, and time-management abilities.
• Proficiency with Microsoft 365, Microsoft Office, Visio, and related support tools.
• Strong verbal and written communication skills.
• High School Diploma or equivalent required.

Preferred

• Associate Degree in Information Technology or equivalent related experience.
• Experience supporting manufacturing or warehouse environments.
• Familiarity with Microsoft Power Platform solutions, including:
• Power Apps
• Power Automate
• Experience supporting Power Apps testing, troubleshooting, user training, and adoption efforts.
• Understanding of escalation paths and support models for Power Platform solutions.

Physical & Work Requirements

• Ability to lift and move equipment weighing 40+ pounds.
• Ability to work in manufacturing, warehouse, office, and utility environments as needed.
• Ability to travel as business needs require.
• Ability to participate in a 24/7 on-call support rotation.

Key Success Measures

• Responsive and effective onsite user support.
• Accurate technology inventory and asset management.
• Successful onboarding and offboarding readiness activities.
• Complete and current site documentation.
• Effective coordination with centralized technology teams.
• Successful execution of technology refreshes, deployments, and project initiatives.

The base range for this contract position is $35.00 - $50.00 per hour, depending on experience; pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information,  citizenship status or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (“AI”) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.