Levi, Ray & Shoup, Inc.
Careers
Added Jun 09, 2026
Help Desk
(46184)
Remote, Remote
|
Full-time
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What to do if you suspect fraud:
If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page at Contact Levi, Ray & Shoup, Inc.
IMPORTANT NOTES:
- All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
- We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
- LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
- All genuine job opportunities are listed directly on our official careers portal at Careers.
Job Description
Codeworks, an LRS company, is seeking a Help Desk Consultant for a Contract opportunity. This role is looking for a customer-focused and technically skilled IS Technical Services Professional to join our Help Desk team. Under the general supervision of the Help Desk Supervisor and senior technical staff, this role provides first-level troubleshooting and support for agency-supported hardware, software, networking, and access-related services.
This position plays a key role in delivering responsive and professional technical support to a diverse customer base while contributing to a collaborative, team-oriented environment.
This position is a 100% remote, but the candidate must be a Wisconsin resident
Key Responsibilities
- Respond promptly and professionally to incoming customer support requests
- Document customer interactions, troubleshooting steps, and resolutions in the Incident Management System
- Troubleshoot hardware, software, networking, and access-related issues
- Provide support through phone calls, voicemail, self-service ticket submissions, email, and instant messaging
- Prioritize and manage incidents according to established procedures
- Escalate unresolved issues to appropriate technical teams following escalation guidelines
- Assist with software installation requests and fulfillment
- Collaborate with senior technical staff and supervisors for guidance and issue resolution+
- Participate in projects and system changes that impact customers, including testing and documentation efforts
- Review and suggest updates to help desk knowledge base articles and support documentation
- Contribute to process improvement and service quality initiatives
- Attend required meetings and complete mandatory training
- Identify professional development needs and participate in ongoing learning opportunities
- Perform other related duties as assigned
The base range for this contract position is $24.00 - $35.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.
Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.
In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.
What to do if you suspect fraud:
If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page at Contact Levi, Ray & Shoup, Inc.
IMPORTANT NOTES:
- All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
- We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
- LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
- All genuine job opportunities are listed directly on our official careers portal at Careers.