Levi, Ray & Shoup, Inc.

Careers

Added Mar 11, 2026 Desktop Support (45957) Madison, WI | Full-time Apply

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What to do if you suspect fraud:

If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page at Contact Levi, Ray & Shoup, Inc.

IMPORTANT NOTES:

  • All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
  • We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
  • LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
  • All genuine job opportunities are listed directly on our official careers portal at Careers.

Job Description

Codeworks, an LRS company, is seeking a Desktop Support  specialist for a contract opportunity. This position provides an opportunity to bring your advanced support skills to a team doing impactful work for one of our valued client partners

This position provides advanced technical support and contributes to the design, implementation, and improvement of IT services and processes. Candidates will apply their experience and judgment to plan and carry out a variety of technical and operational responsibilities.


Role Responsibilities

  • Provide advanced technical support for desktop applications, hardware, and related technologies.
  • Support, troubleshoot, and maintain desktop operating systems, applications, desktop and laptop hardware, printers, mobile devices (Android and iOS), and other supported wireless peripherals.
  • Serve as an escalation point for complex support issues received from the help desk.
  • Configure and administer the ITSM tool to support operational needs.
  • Lead ITSM improvement initiatives aligned with ITIL and industry best practices.
  • Share knowledge with colleagues by coaching and training technical support staff and IT team members in a collaborative and supportive manner.
  • Assist in creating and implementing IT policies, procedures, standards, and guidelines.
  • Maintain inclusive, respectful, and effective communication with staff at all levels.
  • Work with a broad range of IT concepts, technologies, and operational practices.
  • May provide guidance or direction to other team members when required.
The base range for this contract position is $25.00 - $30.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.

 

What to do if you suspect fraud:

If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page at Contact Levi, Ray & Shoup, Inc.

IMPORTANT NOTES:

  • All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. We do not use generic domains like @gmail.com, @yahoo.com, or @outlook.com.
  • We never conduct interviews solely via text-based chat on Microsoft Teams, Telegram, or WhatsApp. All virtual interviews involve a scheduled video or phone call with a member of our team.
  • LRS will never ask a candidate for payment, fees, or to purchase equipment (e.g., laptops, software) as a condition of employment.
  • All genuine job opportunities are listed directly on our official careers portal at Careers.