Levi, Ray & Shoup, Inc.

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Added Feb 12, 2026 Desktop Support (45868) Madison, WI | Full-time Apply

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Job Description

Codeworks, an LRS company, is seeking Desktop Support for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.

This role is a great opportunity for individuals who enjoy problem‑solving, learning new technologies, and supporting colleagues working across radio, television, and digital media. 

As the User Support Specialist I, you will serve as the first point of contact for technology support needs. This hands‑on role includes:

  • Providing frontline support for commonly used tools such as Office 365, Google Workspace, Windows/macOS applications, printers, and file‑sharing systems.
  • Troubleshooting technical issues, setting up new equipment, and assisting staff with resolving day‑to‑day technology challenges.
  • Learning about and assisting with workflows used in media production to help ensure staff have reliable tools and systems.

Responsibilities

  • Assist with routine information technology (IT) support services for end users in alignment with organizational technology operations.
  • Serve as an initial point of contact for users, providing guidance and connecting them with appropriate resources.
  • Support procurement, installation, configuration, repair, and modification of hardware, software, and related components under supervision.
  • Identify, troubleshoot, resolve, and/or escalate issues involving data, network connectivity, client/server processes, and applications following established procedures.
  • Assist with operational maintenance of technology systems to ensure compatibility, functionality, and alignment with user requirements.
  • Support individuals and groups by providing basic information about available technology resources.
  • Maintain internal knowledge base documentation and contribute new materials for commonly encountered issues.
  • Provide one‑on‑one instruction to users on standard hardware, software, and business applications.



The base range for this contract position is $18.00 - $20.00 per hour, depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status or protected veteran status.

In some cases, Codeworks, an LRS company, uses generative artificial intelligence (“AI”) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions.