Careers

Fulcrum Consulting, an LRS company, is seeking a Salesforce Business Analyst with our client in Minneapolis, MN.

Our client is seeking a dynamic and results-driven Learning and Development Specialist to lead training and change management initiatives for both ARO (Agent Retail Operator) and CORO (Company-Owned Retail Operator) retail environments. This role will serve as a critical link between internal teams and external retail partners, ensuring effective training delivery, seamless technology and process implementation, and adherence to standard operating procedures. The ideal candidate is passionate about education, process excellence, and driving consistent retailer performance through learning and support.

Key Responsibilities: 

• Deliver engaging training and change management programs to ARO and CORO retailers.
• Collaborate with internal stakeholders and retailers to identify training needs aligned with project goals.
• Support retail technology and process implementation across retail projects.
• Ensure retailer compliance with standard operating procedures for each retail technology.
• Share best practices with retailers to optimize performance and adoption.
• Partner with internal teams to maintain consistency and compliance in training materials and onboarding processes.
• Support change management strategies and communications to enhance retailer engagement and success.

Responsibilities:

• Training Delivery & Support
  • Design and deliver training sessions for retail staff on new tools, systems, and procedures.
  • Provide ongoing learning support and resources tailored to ARO and CORO operational needs.
  • Act as a subject matter expert on retail operations and technology platforms.
• Stakeholder Engagement
  • Work with cross-functional internal teams (e.g., Corporate Groups) to assess project training needs.
  • Engage with retailers to gather feedback and tailor training solutions accordingly.
  • Build strong relationships with both internal and external stakeholders to foster collaboration.
• Implementation & Change Management
  • Facilitate smooth rollouts of retail technologies and new processes.
  • Ensure change management strategies are embedded in training and communications.
  • Track adoption and compliance, providing feedback to improve future initiatives.
• Standards & Best Practices
  • Monitor retailer adherence to operational standards and technology protocols.
  • Identify and promote best practices across the retail network.
  • Ensure all training materials are up-to-date, aligned, and compliant with corporate standards.

The base hourly range for this contract position is $30-$50 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Fulcrum Consulting, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.